Request Form

Yes!! We are happy to assist with any request, even if it's not listed in our service menu. Please feel free to consult us through the request form, and we will do our best to accommodate your needs!

Absolutely!
Let us know your image or occasion, and our concierge will handpick the perfect items from a wide range of options, ensuring your recipient will love it.
We also offer Gift Cards for a more flexible gifting option too.

Nonmailable Articles in International Mail

There are items that cannot be sent throughout the world, or cannot be sent depending on the destination country, as international mail. Please be sure to check before requesting items.

Items that cannot be sent throughout the world

https://www.post.japanpost.jp/int/use/restriction/index_en.html#main

Items that cannot be sent depending on the destination country

https://www.post.japanpost.jp/int/use/restriction/not_send_en.html#main

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And also...

• age-restricted products such as alcohol, tobacco, or gambling
• animals and livestock, including pet prescriptions and certain animal products
• automobiles, automotive parts, and other motorized vehicles, including but not limited to recreational vehicles (RVs), all-terrain vehicles (ATVs), and motorcycles
• cannabis products
• drugs and drug-related products
• financial or professional services
• hazardous materials
• human parts
• mature content, services, or products that have nudity
• means of payment, such as stamps, cash, tokens, or any other form of physical or digital currency
• medical devices and accessories
• surveillance equipment
• tickets
• weapons, ammunition, explosives, or related accessories, such as holsters, or any form of gun or bullet storage
  

The cost is based on the item price in Japan, our service fee, option fee if requested and any domestic/international shipping fees.

International shipping costs will vary depending on the weight, size, and destination. We’ll provide a full breakdown before you confirm your order.

If you choose not to accept the quotation, you may simply disregard it at no cost.

In terms of 'cancellation' You can cancel your request before you've made the payment. Once the payment has been confirmed for your order, cancellations are not permitted. This is due to the personalized and time-sensitive nature of our service, where we immediately begin the procurement process on your behalf.

If you have any concerns or special requests prior to payment confirmation, please contact us as soon as possible to discuss your options.

If the item you want is out of stock, we will respond in the manner you have indicated on the request form.

You may choose;

1. Consult with us and decide on an alternative product proposal

2 Cancel your request for the corresponding product and get refund

3. Cancel the entire order

Delivery times will vary depending on your location and the chosen shipping method. You’ll receive tracking information once your package is on its way.

https://www.post.japanpost.jp/cgi-charge/index.php?lang=_en

We take great care in packaging your items securely to ensure they arrive in good condition. Depending on the nature of the item, we may offer additional protective packaging options. Shipping is handled via most trusted and reliable international carriers JAPAN POST, with tracking available.

If your item arrives damaged, please contact us within 14 days of receipt with photos of the damage via Issue Report Form. We’ll work with you to resolve the issue, either by sourcing a replacement or assisting with a refund.