FAQ
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Japanything’s Capsule Toy service allows you to enjoy the thrill of Japanese capsule machines from anywhere in the world! Simply add cart which type of capsule toy you’re interested in, and we will spin the machines on your behalf, delivering the surprise capsule toys straight to your door!
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The cost includes the price of the capsule toy spins, service and shipping fee.
The total amount will be displayed on the payment screen after adding to cart, so please check there.
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Unfortunately, no. Since capsule toy is random by nature, you never know exactly which item you’ll get, making it an exciting surprise!
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You can spin as many time as you want!
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If the specific machine is unavailable, we’ll let you know right away. You can either choose another series for alternative or request a refund.
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Since capsule toys are dispensed randomly, there’s a chance you might receive duplicates even if you request multiple spins.
Unfortunately, we can’t control this, but duplicates can make great gifts or trade items with fellow collectors!
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After we collect your toys from the capsule machine, we carefully package them for international shipping. Depending on your location and the chosen shipping method, delivery times may vary, but you’ll receive a tracking number to follow the shipment.
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Cancellation
Cancellations cannot be accepted once payment has been confirmed. Please be sure of your selections before placing your order, as all sales are final.
Return & Refund
Returns and refunds will be issued for items in the condition specified in the Returns and Refunds Policy.
lease contact us via Issue Report Form with photos, and we’ll assist with a replacement or refund.